Refund policy

Returns and Refunds

Our Returns and Refund Policy is aligned with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

·Online purchases may be cancelled within 7 (seven) calendar days of receiving the goods, provided they are unopened, unused, and in their original packaging. You will be responsible for all courier and related costs in returning such goods to us.

·For perishable goods such as tea, edible items, and other food products, we do not accept returns once the packaging has been opened, for health and hygiene reasons.

·We may, at our discretion, accept returns of non-defective goods that are unopened and in a resalable condition, but this is not an automatic entitlement.

·Defective perishable goods may be returned within the earlier of the product’s expiry/best-before date or the reasonable period allowed under the Consumer Protection Act (CPA). If found to be defective, we will repair, replace, or refund the product, unless the defect resulted from misuse, neglect, or failure to follow storage instructions.