Frequently Asked Questions

Where do you deliver?

We deliver anywhere in South Africa via The Courier Guy. Delivery is free on orders over R850; otherwise it's a flat R125, anywhere in South Africa.

How long will my delivery take?

Orders are usually delivered within 2–5 working days once dispatched (excluding weekends and public holidays). You'll receive tracking information as soon as your order is on its way.

Do you offer free delivery?

Yes — delivery is free on all orders over R850, anywhere in South Africa, with tracked courier delivery.

Can I send a gift directly to someone else?

Yes. Simply enter the recipient's delivery details at checkout, and you can include a personalised message so the gift arrives ready to give.

Can I return or exchange a product?

Unopened, unused items can be returned within 7 days of receiving your order, with courier and related costs for your account. For perishable goods like tea and edible gifts, we cannot accept returns once the packaging has been opened, for health and safety reasons.

What if my product is damaged or defective?

For perishable goods, notify us within 48 hours of delivery. For non-perishable goods, report defects within a reasonable period (up to 6 months, in line with the Consumer Protection Act), and we will repair, replace or refund the item.

What payment methods do you accept?

All payments are securely processed through Payfast. We currently accept major credit and debit cards.

Do you deliver outside South Africa?

At this stage we only deliver within South Africa.

Do I have to create an account to order?

No — you can check out as a guest. Creating an account simply lets you track orders more easily and save your details for future purchases.

How do I contact customer care?

You can reach us by email at info@chaisociety.co.za or on WhatsApp at 081 782 0963.